Data Security
conTgo is using three of Rackspace's most highly specified data centres available today, built to
exacting, rigorous standards and delivering
unparalleled security, power, connectivity and environmental control.
Security of the mission critical system is of
paramount importance. Security procedures are
as follows:
No Public Access
Public access to Rackspace data centres is strictly forbidden. We do not host equipment that we do not own and manage, which obviates the need for anyone but our highly trained Rackspace Engineers to be allowed into the data centre. Because we manage all equipment and are the only ones allowed in the data centre environment, we are able to provide a higher level of service than anyone else in the industry.
Video Surveillance
Live video surveillance of the each data centre facility is monitored 24 hours per day. All entrances to the building as well as the data centre are monitored to ensure that only authorised personnel enter sensitive areas.
Onsite Security Personnel
Onsite security personnel monitor each data centre building 24 hours per day, seven days per week. The security team are responsible for making sure that only authorised personnel enter the data centre building. Our security personnel provide the first layer of security for access to the data centre.
Biometric Security
Biometric hand scanners are used to restrict access to each data centre. The biometric security systems represent the second layer of security for access to the data centre. Within the organisation only Rackspace Engineers are authorised to access restricted areas, ensuring the security of hosted systems.
Pass Cards
In conjunction with the biometric hand scanners, access to each facility is restricted to those who hold a Rackspace pass card. The pass cards are also required for moving from room to room within the data centre. Our security pass card system represents the third layer of security for the data centre.
SSAE 16 Type II SOC 1*
On June 15, 2011, the Statement for Standards for Attestation Engagements (SSAE) No 16 became effective. The SSAE 16 supersedes and replaces the Statement on Auditing Standards (SAS) No. 70. We view the SSAE 16 Type II Service Organization Control (SOC) 1 examination as a necessity. A service auditor's examination performed in accordance with SSAE 16 ("SOC 1 Audit") Type II SOC 1 provides a detailed description of our controls and the effectiveness of those controls. The examination often includes controls over information technology and related processes.
Hudson House
8 Tavistock Street
London WC2E 7PP
United Kingdom
Tel: +44 (0)20 3585 1025
Fax: +44 (0)20 3585 1026
Level 5, 33 York Street
Sydney, NSW 2000
Australia
Tel: +61 2 9978 6625
2033 Gateway Place
5th Floor
San Jose, CA 95110
Tel: 1 408 573-6445
Fax: 1 408 451 -3920
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